Digital Services

The City of Syracuse Digital Services team facilitates digital change and transformation. We design and deliver digital experiences for our employees and constituents, enabling modern and accessible city services. We believe in digital services designed by the community, for the community.

Priorities

1. To focus on the reduction of technical debt and unsupported platforms.
2. To create a landscape that is easier to maintain with great sustainability.
3. To focus on a better experience for end-users (internal and external).
4. To create a network of services that empowers departments to maintain and enable process control and management.
5. To achieve increased public confidence in our ability to deliver city resources.
6. To improve our approach to data management for advanced analytics.

Pillars & Guiding Principles