Winter Service Requests

Residents can report snow related concerns or make service requests to Cityline.


  • Call (315) 448-CITY (2489)
  • Press #1 if you have a sewer emergency
  • Press #2 to submit a service request

*When calling Cityline after-hours, leave a message with your service request for our Public Works team.


  • Go to
  • Submit a service request
  • Add address under file a property based complaint
  • Press Submit a Request