Information We Collect and Store Automatically
When you visit our Web site our Web server automatically recognizes your domain name, but not your e-mail address, and collects and stores your domain name, IP address, type of browser and operating system, the language your browser uses, the dates and times you visited the site, the Web pages you accessed and visited, and the Web site from which you linked to our site (if any). None of this information is personally identifiable. We store and analyze aggregate information on what pages you access or visit.
Information That You Voluntarily Provide to Us
If during your visit to the City of Syracuse web site you participate in a survey, send an e-mail, or sign up for an e-mail list, your e-mail address and contents of the e-mail or information volunteered in response to a survey will be collected. The contents of your email, your email address, and survey responses may be used to respond to you, address issues you identify, further improve our web site, forward the email to another agency for appropriate action, or other appropriate action. Emails, surveys and discussion group information are public records.
Access to Information About You
The City of Syracuse offers services online as a means to improve services and to make them more convenient and accessible. If during your visit to the City of Syracuse web site you access services, we will collect additional information related directly to the service you are accessing. We will limit the information requested to only that required to conduct the service. We will not use the information for any other purpose without your permission, except as required or provided for by law.
Public Records and Disclosure
City of Syracuse Mobile App
The City of Syracuse is using SeeClickFix, an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix is an application that allows the City of Syracuse citizens to report non-emergency related issues to the city. SeeClickFix can be used via the web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as anonymous. Your email address will never be displayed publicly.
Mission Syracuse will be a growing city that embraces diversity and creates opportunity for all
Vision As a model of innovation and citizen engagement, the City of Syracuse will consistently deliver high quality customer experiences through proactive and efficient service
Values Accountability, collaboration, constituent-focused, cultural competency, data-driven decisions, diversity, empathy and compassion, transparency
A growing city needs to analyze data to make informed decisions. Data allows the city’s staff to innovate and engage the public. Being open about what data is collected and how it is used provides the transparency that a government should strive for as well as what a community should expect. Though access to data may increase efficiency, engaging in constituent-focused outreach and having empathy for those in the community may limit how much data to collect or analyze. The collection or interpretation of data can be biased and lead us to poor conclusions. Careful understanding of these processes is important to ensure we are living up to the mission, vision, and values of the City, while also respecting the community.
Each department within the City of Syracuse collects large amounts of data. Some are provided directly to us, like permit applications. Other data we may collect during a passive interaction with one of our departments, like your image captured on a security or law enforcement camera. We try to collect only as much data as is needed to provide services. The table below provides some examples of the types of data collected:
Personal Identifiable Information
Name, address, phone number, email address
Payment dates and amounts for taxes, water bills, parking violations, and code violations
Pictures from a city-sponsored event or images/video from a stationary or body-worn police camera
Consumption data about water usage
New construction or remodeling, right of way permits, or zoning appeals
Potholes, blue bins, bulk trash
Home ownership information
“Smart City” technology
Video and static imagery and sound recordings
Data collected about the public is used in a variety of ways within the city government. Many times it serves as a way to check records about prior payments or outstanding tax balances or parking violations. Being able to look up an individual and ensure he or she has paid taxes prior to receiving a permit ensures we are doing our due-diligence in a permitting process, for example.
In many cases, this data can also be aggregated to better understand trends in the community. Analyzing where in the City the bulk of permits are filed, or which neighborhood reports the most potholes allows departments to make better decisions, and sometimes test new ways of doing work. In the cases where data is used in bulk, the City considers how to ensure data is accurate and understood before completing the analysis. Bulk data is typically aggregated based on location or date rather than individual, and personally identifiable information is removed as a part of this aggregation.
Especially in a world where sensors collect massive amounts of data about everything happening in a space, understanding the privacy implications of new technologies is critical. In the coming months, the City of Syracuse will formalize the policy for how it collects data from these technologies, as well as more traditional means. This policy will direct departments to review and publish what and how data is collected about individuals.