City of Syracuse to Test SYRCityline Alert Messaging

Published on April 11, 2024

The test will take place on Friday, April 12
The City of Syracuse will conduct a citywide test of the SYRCityline Alert Notification System on Friday, April 12 at 2:00 p.m. SYRCityline Alerts will be delivered to subscribers to the SYRCityline mobile app to provide information to users related to city infrastructure work, traffic incidents and weather events.
“Testing our public notification system is a vital step to ensure that when an event occurs, we can reach as many people as possible as quickly as possible,” said Mayor Ben Walsh. “Although the feature is not expected to be used often, routine testing is important to ensure the system works and that residents understand what to expect.”
The citywide test will consist of two all-subscriber messages. The first message will advise of the alert feature and forewarn of the notice to come on April 12. The second message will state: THIS IS A TEST ALERT FROM THE CITY OF SYRACUSE. NO ACTION IS NEEDED.
The test will be directed to all subscribers to the SYRCityline app. The test message will be displayed in the primary language of the user. The test is scheduled to begin at approximately 10:00 a.m. ET on Friday, Apr. 12.
Completed Notices will appear as a push notification on the devices of users who:
  • Have enabled push notifications on their app
  • Are logged into their SYRCityline Account
  • Have indicated Syracuse as their “Home” or reported an issue in the Syracuse service are.
The City encourages residents to download the SYRCityline app to submit service requests and report concerns about quality-of-life issues. There are more than 3,300 subscribers who have downloaded the SYRCityline app. Residents can download the app from for Apple and Android. Residents can also follow Cityline on social media by following the handle @SYRCityline on X (formerly Twitter) and Instagram for updates.