Analytics, Performance & Innovation

We are a group of innovators and change-makers that are striving to make the City of Syracuse more effective and equitable for residents by catalyzing the city government to be more responsive, experimental, and informed by evidence. Our functional expertise lies in areas such as project management, design thinking, data analytics, geospatial analysis, digital transformation and more.

The services we provide to city departments includes:

  • Process Improvement
  • Project Management
  • Change Management
  • Performance Management
  • Innovation & Data Training's
  • Problem-Oriented Innovation   
  • Geo-spatial Analysis
  • Data Analytics & Visualization
  • Open Data 
  • Human-Centered Design
  • Resident Centered Civic Engagement
  • Program Evaluation   


Our four pillars of work include:

  1. Experimental & Responsive Government
  2. Responsible Use of Data for Public Impact
  3. High Performing City Government
  4. Digital Products

Digital Services pillars of work include:

  1. Centralized coordination, procurement, and design review.
  2. Performance improvement and business process transformation.
  3. Agile transformation: Modularity and iterative security-focused design.
  4. Cost optimization. 

Digital Services priorities include:

  • Create a simplified digital landscape
  • Platform modernization
  • Prioritize people, process, then technology
  • Advance internal and external service delivery
  • Mitigate risk


Requesting Data, Project/Process Management, Innovation or Digital Services:

If you are a city department and would like to work with our team regarding any of the services listed above, please complete our intake form below and we will get in touch with you regarding next steps.

Project Intake Form