The Syracuse Water Department is responsible for constructing, maintaining, and operating all necessary and desirable facilities for the supply and distribution of a safe, potable water supply for the City of Syracuse. For a description of the water system and information about the quality of the water that is supplied by the Syracuse Water Department, see the Consumer Confidence Report. This includes information both New York State Department of Health and United States Environmental Protection Agency regulations require we provide to our customers. The Newsletter also contains the latest news and information about your water system. To view the newsletter see the Current Drinking Water Report. You will need Acrobat Reader to view the document.
As a reminder, City water bills are the responsibility of the owner of the property where the service was provided, and therefore are sent to the owner of the property. Landlords and tenants should make other arrangements to obtain billing information if the water bill, by lease agreement, is the responsibility of the tenant.
Water Notices
Low Income Household Water Assistance Program (LIHWAP) Notice
Notice for LIHWAP Applicants
As of September 1, 2023, the application acceptance period for (LIHWAP) is closed.
If you have already submitted an application, you may continue to upload required documents.
At the NYS Office of Temporary and Disability Assistance Website Here
Turbidity Notice (11/30/2022-12/1/2022)
High Turbidity Levels in City of Syracuse Skaneateles Lake Water Supply Source between November 30 and December 1, 2022.
SYRACUSE DRINKING WATER IS SAFE. At this time there is no public health concern or action required.
Click here(PDF, 197KB) for more information
Water Information and Data