Water

Our water system recently violated a drinking water requirement. Even though this is not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did (are doing) to correct this situation.

We routinely sample water at consumers’ taps for lead. The tests from the January-June 2024 sampling period showed lead levels in the water above the limit, or “action level,” so we are required to replace lead service lines in the distribution system. Lead service line replacement should have been installed by July 2025, but installation is incomplete. Read more in the notice below.

Failure to Replace Lead Service Lines Notice December 2025(PDF, 243KB)

The City of Syracuse Water Department found elevated levels of lead in drinking water in some homes/buildings. The exceedance was discovered in the results of the most recent round of routine lead sampling for the New York State Department of Health, received July 2024. Read more in the notice below.

Lead Water Notice Updated 8-30-24(PDF, 200KB)

The City of Syracuse Water Department found elevated levels of lead in drinking water in some homes/buildings. The exceedance was discovered in the results of the most recent round of routine lead sampling for the New York State Department of Health, received July 2024. Read more in the notice below. 

Drinking Water Public Notice | Lead Sampling August 2024(PDF, 153KB)

Our water system recently violated a drinking water requirement. Although this is not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did (are doing) to correct this situation.

Click below to see the notice. 

Notice July 2024(PDF, 79KB)