Water

Our water system recently violated a drinking water requirement. Even though this is not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did (are doing) to correct this situation.

Our water system recently violated a drinking water standard. At this time there is no public health concern. This violation was due to a rise in turbidity at our source, Skaneateles Lake. The drinking water regulations require us to mail this notice to our customers when this type of violation occurs in an effort to ensure the public is informed on drinking water issues. Although this situation does not require that you take immediate action, as our customers, you have a right to know what happened, what you should do, and what we are doing to correct this situation.

The results of samples collected from Skaneateles Lake on March 16, 2026 showed turbidity levels above the maximum allowable standard of 5 Nephelometric Turbidity Units (NTU). During this period the turbidity reached a maximum level of 9.75 NTU. Elevated levels of turbidity can interfere with disinfection and may indicate the presence of disease-causing organisms.

Drinking Water Public Notice | Turbidity Notice March 2026(PDF, 335KB)

Our water system recently violated a drinking water requirement. Even though this is not an emergency, as our customers, you have a right to know what happened, what you should do, and what we did (are doing) to correct this situation.

We routinely sample water at consumers’ taps for lead. The tests from the January-June 2024 sampling period showed lead levels in the water above the limit, or “action level,” so we are required to replace lead service lines in the distribution system. Lead service line replacement should have been installed by July 2025, but installation is incomplete. Read more in the notice below.

Failure to Replace Lead Service Lines Notice December 2025(PDF, 243KB)