Parks & Recreation Department Refund Policy

Cancellations: In the event the Syracuse Parks & Recreation Department cancels an activity, class, event, league, program, membership, or reservation, you will be refunded the full amount, less the credit card transaction fee. A 2.75% credit card transaction fee will not be refunded in any case. The credit card transaction fee is subject to change.

Program Refunds: Requests for refunds are required to be submitted in writing at least 10 days from the start of a program (may include an activity, workshop, class, league, or membership).  Programs with registration dates less than ten (10) days from the start will not be refunded unless the Department cancels.

Rental/Permit Refunds: Requests for refunds for park permits or facility rentals are required to be submitted in writing at least 30 days in advance.

Note:

• Refunds will only be given to the original applicant/registrant/payee.
• If payment is made by credit card, refunds will be reimbursed to the credit card used for the transaction. If the original credit card is not available (i.e. cancelled, expired etc.), a refund will be issued by check. The refund check will be mailed to the address of the original applicant/registrant. 
• If payment was made by cash or check, a refund check will be mailed to the address of the original applicant/registrant. Issuance of refund checks take between 4-6 weeks.
• Refunds will not be prorated or considered after the start of a program, membership, or reservation.
• Account credits are not an option at this time. 

Exceptions
No refund is available for some designated activities, classes, events, programs, memberships, reservations or services. Information on any specific exception is available at the time of registration. 

How to request a refund

Adult Athletics:  ParksAdultLeagues@syrgov.net
Aquatics: ParksAquatics@syrgov.net 
Arts & Crafts: burnetartscenter@syr.gov
Events & Reservations: eventpermits@syrgov.net 
Youth Recreation: parksyouthrecreation@syrgov.net