Department: Parking Violations Bureau
City of Syracuse residency is required for this position. If you are not a resident, you have six (6) months from your date of hire to establish residency.
Job Description
This is an administrative position responsible for planning, directing, supervising, and participating in the activities of the City of Syracuse Municipal Violations Bureau. The Municipal Violations Bureau is responsible for non-fiscal services related to the adjudication of parking tickets issued in the City of Syracuse and Notice of Violation Tickets referred by the City of Syracuse Division of Code Enforcement. An employee in this class is responsible for ensuring the accurate and efficient processing of incoming issued ticket referrals, legal service as needed, hearing requests, and monitoring constituent communications. Supervision is received from an administrative superior, who allows the incumbent wide latitude for judgement in the performance of duties and the achievement of work goals. Supervision is exercised over a number of subordinate employees in the review and processing of all department related tasks. Does related work as required.
Typical Work Activities
- Supervises and works with staff in order to ensure compliance with the Bureau's established goals, standards for work, policies, and procedures.
- Analyses and evaluates Bureau procedures and activities within areas of concern and responsibility and develops appropriate recommendations in keeping with Bureau goals and objectives to improve Bureau efficiency and effectiveness.
- Provides technical guidance to staff.
- Assigns work and supervises staff in order to ensure the accurate and efficient processing of incoming paperwork, including tickets, hearing requests, and public inquiries and communications.
- Ensures Bureau employees handle public inquiries in a professional manner and in a matter consistent with the policies and procedures of the Bureau and the City of Syracuse.
- Handles escalations of public questions and concerns when no superior is available.
- Acts as liaison with other City departments to ensure constituent concerns that involve multiple departments are handled appropriately and consistently.
- Acts as liaison with other City departments to ensure the needs of the Bureau are met.
- Assists with staff scheduling and monitoring of sick days, vacation days, personal days, and all related time-off requests.
- May be responsible for assisting in development and implementation of new policies and procedures as needed.
Minimum Qualifications
- A. Graduation from a regionally accredited college or university to grant degrees with a Bachelors Degree and one (1) year of professional level experience, or its part-time equivalent, involving management of staff.
- B. Five (5) years of professional or paraprofessional experience, or its part-time equivalent, one (1) year of which must have been professional level experience involving management of staff.
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
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The Affirmative Action Policy of the City of Syracuse is to provide equal employment opportunity for all individuals regardless of race, color, sex, religion, creed, age (18 and over), marital status, national origin, disability, veteran status, gender identity or gender expression, sexual or affectional preference or orientation, or any other classified group within the protected class. The City also complies with 31 CFR part 51. If you have a disability for which you wish special accommodation to be made, contact the Office of Human Resources at 315-448-8780 or personnel@syr.gov.
The City of Syracuse may conduct a criminal background check with regard to the employment sought.