Pillars & Guiding Principles

1. Centralized coordination, procurement, and design review

  • Transform software procurement process to include a technical design sign-off
  • Review applications against security standards, protocols, technology stack, and data governance standards
  • Centralized account management/standard operating procedures (SOPs) around vendor management
  • Procure new technology with an enterprise approach and limit one-off department requests

2. Performance improvement and business process transformation

  • Assess current state processes and propose improvements prior to implementing new digital solutions
  • Implement commercial off-the-shelf software packages with industry best practices, redesigning business processes as required to improve operations and minimize customization

3. Agile transformation: Modularity and iterative security-focused design

  • Promote legacy retirement approach to application/system replacement
  • Include auditable security measures as part of the initial architecture and design as solutions are developed and implemented
  • Reduce reliance on legacy on-premise software, promote open web-based platforms with dedicated support teams and service level agreements (SLAs) to reduce down-time

4. Cost optimization

  • Adopt enterprise platforms for multiple use cases wherever possible
  • Consolidate licensing of multiple platforms for similar use cases
  • Creative contracts - milestone and time/attendance approach to vendor services for implementation
  • Adopt shared/managed services modules where applicable
Back to top