Priorities

1. Overview

Digital Services aims to reduce technical debt and eliminate unsupported platforms while creating a more sustainable and easily maintainable system landscape. We emphasize improving the overall experience for both internal and external end-users and establishing a network of services that empowers departments to manage and control their processes more effectively. Additionally, we seek to strengthen public confidence in the city's ability to deliver resources and enhance data management practices to support advanced analytics.

2. Create a simplified digital landscape

  • Focus on adopting enterprise tools
  • Create standard operating procedures (SOPs) and frameworks for supporting platforms
  • Build and sustain a manageable technology stack

3. Platform modernization

  • To promote a cloud-first approach to technology
  • Identifying and addressing aging technical debt/infrastructure

4. Prioritize people, process, then technology

  • To advocate for a standard implementation methodology with a holistic framework approach
  • Use technology as one of many solutions, not a silver bullet solution

5. Advance internal and external service delivery

  • Improve accessibility and decrease complexity of internal (operational) and external (public-facing) digital services
  • Improve he quality and response time of internal/external digital services

6. Mitigate risk

  • To focus on prioritizing cybersecurity, role based access, and controls
  • Actively monitor for vulnerabilities during and after implementation of major platforms
  • Drive ongoing analysis of platform resiliency, historical data archiving, and disaster recovery
Back to top