Frequently Asked Questions

SYRCityline is a resource available to constituents via a mobile app, an online web portal and phone to report nonemergency service requests to the City of Syracuse. For issues impacting residents' quality of life such as potholes, damaged street signs, illegal dumping, and other neighborhood concerns, SYRCityline is the best way to have requests reach staff from city departments in order to be addressed.

SYRCityline is powered by SeeClickFix, a request management tool that gives users the ability to submit service requests online or from their phone and receive status updates on each issue reported.

1. Enter an address or provide a location using the map.
2. Select a request category.
3. Take and upload a picture (right away or snap your picture on location and upload later).
4. Provide and confirm a description of the request.
5. Submit the request.

Yes. There is no cost associated with using SYRCityline.

Both the mobile app and the web portal allow residents to share as much or as little information as desired. 

Registration is not required to use SYRCityline. Registered users can create a profile and subscribe to follow the status updates. Service requests can also be submitted anonymously.

SYRCityline is a fast and easy way to help sustain and revitalize your neighborhood. By using SYRCityline to report infrastructure, housing, and other issues detracting from Syracuse being a thriving city, you can help make a difference.

The SYRCityline mobile app can be downloaded from the Apple Store for iPhone users or from the Google Play Store for Android users. To access the SYRCityline web portal from a tablet, laptop or desktop computer, click here.

Yes. Notifications can be managed directly within the phone settings and in the preferences section in the user account. Both the mobile app and the web portal allow residents to share as much or as little information as desired.

No. Services requests can also be submitted by calling 315-448-CITY (2489) but we encourage using the web portal or mobile app for a more seamless experience and reduced call wait times.

Yes. Each platform has over a dozen languages available. The mobile app provides translation services to match the user's language settings on the phone. The web portal also allows adjustments for use in a preferred first language.